Why Cant I See My Review on Amazon
Amazon sellers keep a sentry on their reviews like a hawk and why not, Amazon reviews are worth their weight in gold. Reviews are a competitive reward that provides customers a proof that your production is amend and worth the coin they are paying. They are the commencement thing a shopper sees on your product page and they have a significant impact on your sales. Recently 1 thing that confused many sellers was that their reviews disappeared overnight. Then where did they go?
The Skilful News Is That Information technology'southward Not Just Yous
Yes, Amazon isn't simply targeting your listing, thousands of other sellers are facing the same issue as you are and they are simply equally helpless. Just like every time, Amazon has without any formal argument or giving a reason left us, the seller community in darkness. So many sellers reached out to me asking what could have gone wrong, how will I get those reviews back and what is the best way to move forward.
Amazon seller forums and Facebook groups have been running wild as to what must have happened and very few actually take a grasp on the state of affairs. This is the reason why I was prompted to write this web log post in the first identify. Information technology volition articulate the fog about the mystery of missing reviews and will explain to you how you tin can remedy this trouble.
Why Do Your Reviews Disappear?
Evidently, that's because Amazon thinks that review does not comply with its rules, guidelines, and policies. But in that location are several reasons for information technology and we have rounded out the six well-nigh common reasons. Let u.s.a. discuss each of them in detail:
Reason #i: Amazon Community Guidelines Violations
Amazon has stringent guidelines that govern the publication of reviews. All the same, not many customers are familiar with it. Shoppers are always promoted to view the tips and guidelines, but very few take time to do that. Here are some common violations that can delete the reviews:
- Using foul or calumniating linguistic communication or images
- Revealing merchant's personal or contact information such as e-mail accost or phone number
- Posting links to 3rd party sites
- Infringement on other's intellectual property
- Encouraging illegal activity
Amazon has a wide range of systems through which information technology can track downwardly and flag such reviews. Reviews also accept a "Report Abuse" link which tin can exist used by anyone to report a review.
Now if the review was negative, then you might be happy, simply if it was a good review, and then it might come as a real blow. You can mutter and explicate your query to Amazon, but their judgment will exist final.
Reason #2: Amazon Suspects That The Reviews Are Fake
Amazon wants accurate, unbiased reviews and so practise the customers. In that location are a few things that tickle Amazon'south suspicions. Reviews that might feel false, biased or too good, will exist removed and Amazon's decision on this is concluding. Well-intentioned friends and family unit members will happily agree to aid (let us be honest, we ALL have done that, haven't we?). While their intentions are really noble, if Amazon finds that review likewise vague, or if the review reads like the buyer has not actually used the production, then it won't do you any favors. Similarly, multiple reviews entered from the same IP address will exist viewed as suspicious.
Reason #three: Buyers Inverse Their Minds
Amazon customers have the power to edit the reviews. Co-ordinate to Amazon, "You tin can edit or delete your reviews from Your Profile," and at that place is no fourth dimension restriction to that. Now, this may work for or against you. For instance, you are selling an acne cream and in the showtime few weeks, the heir-apparent had amazing results and he wrote a five-star review. Just afterwards some time he was allergic to information technology. He changed his listen and wrote a ane-start review describing how bad your production is. And believe me, people are more than likely to get online to post their experience when they are unhappy rather than when they are happy with their production.
However, this freedom tin piece of work for you, as well. If a heir-apparent has left a negative review and you helped them resolve the issue, and so they may willingly amend or remove the negative review.
Reason #4: Amazon Separated The Reviews
Amazon has specific rules for creating new production pages. Like rule number one: "yous cannot create multiple listing for the same product." Conversely, rule number 2: "you cannot listing multiple dissimilar products on the same product page." When any of these occurs, Amazon separates the existing product pages and the associated reviews so that they show up for the correct product. So information technology might appear that the reviews have vanished, but in reality, they are moved to their corresponding product pages.
Reason #5: Technical Error
Amazon frequently and unpredictably changes its algorithm. And as a effect of that, reviews tin mysteriously disappear from the production page, sometimes to return afterward. That is why if you see some of your reviews disappear all of a sudden look at least ii to 3 days earlier contacting Amazon. Considering there is a possibility that they might come back.
Reason #half-dozen: Review Splits Because Of Variation
Believe me, I accept been at that place and I have done that. And this is the near scariest affair ever. While creating or separating parent-child variations, there is a possibility that the reviews get disappear. You lot idea you lot did something wrong, but it is actually Amazon's technical error and they will resolve it in some time.
Also, recently, there accept been some changes in the variation policy. Previously it used to be that if you take a listing with three ASINs – A (5 reviews), B (ten reviews) and C (15 reviews) and if yous create a variation for them then each of the listings would show an aggregated review and star rating count. And so each ASIN would show a total of xxx reviews. But now each ASIN volition accept its review individually and if the ASIN has no reviews, it will show "We could see that there are no reviews placed for ASIN XXXXXXXXX (colour: Blueish). However, in that location are 10 reviews placed for ASIN YYYYYYYYYY (color: Pink).
Why Is Amazon Doing All This?
There was a time when Amazon was non so rigid for reviews. There used to exist an clandestine subculture that traded reviews for free products and incentives. But times have changed now and Amazon is getting stricter with every passing twenty-four hour period. In an effort to make the review and rating system fairer and more trustworthy, the world's most customer-centric company has been taking strict actions against reviews that expect purchased or fake.
These new rules were implemented in 2016 and since then Amazon has remained unforgiving for sellers who atmosphere with their review TOS. And the actions are not but limited to removing the reviews, simply in the worst situations, information technology can as well atomic number 82 to business relationship break. Amazon isn't just targeting the sellers but the fake reviewers besides. According to Viral Launch till June 2018, 4892 of the Superlative 10,000 reviewers have been removed.
My Reviews Got Disappeared, Now What?
You basically have two choices:
- Get upset about it and exercise nada
- Find a proactive way and a practical solution for information technology
Smart sellers would choose option two. The harm is done and now all you tin can do is find a solution to it and acquire from it. Here'southward what you lot should exercise:
ane) Contact Seller Back up Immediately:
Call Amazon Seller Support and ask them for assistance. Be very polite and don't yell at them as to why were your reviews removed without informing. Whenever Amazon pulls out a review, it doesn't always hateful it's gone forever. Information technology can be a technical glitch or a misunderstanding and the outcome tin exist resolved if handled correctly.
2) Continue Track Of Your Reviews:
Whether y'all get one review in i calendar month or become ten reviews a 24-hour interval, make a habit of keeping a track of all the reviews. When you go them and if possible, check them weekly. You tin as well take screenshots of every review y'all get. This manner, it will be easier to explain to seller back up when the reviews are gone.
3) Don't End Asking For Reviews But Always Be Upstanding:
While selling on Amazon, before doing annihilation, take a moment to check what are Amazon's thoughts on that matter. Don't just do it because it worked great for your friend. If it's not legal, ethical and right, it isn't going to work long for your friend too and he is going to be suspended from selling on Amazon. I have seen such cases where playing too smart with Amazon did not turn out to be too skillful for sellers. And while you have so many white-hat tricks for getting reviews, why put your seller account in danger. Click here to know all the Amazon approved tricks to get reviews on Amazon.
Manage Amazon Reviews (With No Attempt):
Existence an experienced Amazon Expert, my proffer and policy were, is and volition ever be to abide by Amazon's TOS. We accept helped many sellers Sell On Amazon and become reviews on their products and all the techniques were 100% white-hat. Contact U.s.a. if you are also interested in getting some reviews on your listing. And if you have been prey to this racket of disappearing reviews, feel gratuitous to accomplish out to me and share your query. Maybe I have a solution for you.
Source: https://www.estorefactory.com/blog/resolved-the-mystery-of-missing-reviews-on-amazon/
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